Indianapolis North Customer Service Representative
Location: Fishers, IN
TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"
We're seeking a Customer Service Representative. If you set high standards for Excellence, Integrity and Customer Service this may be the position for you. Apply now and learn more about opportunities with TruGreen.
Receives calls to resolve basic and routine customer concerns in a timely and professional manner. Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.
· Answers inbound customer service calls, responds to customer emails and surveys.
· Resolves customer service concerns to determine root cause of the concern.
· Escalates customer issues requiring extensive problem solving.
· Uses save training and current save offers to retain customers at every opportunity.
· Updates and maintains customer database with accurate customer information and timely data entry.
· Upsells services to existing customers based on customer needs.
· Provides resolution and timely follow-up with the customers.
· Communicates customer impacting trends and/or ideas for improvement to manager.
· May perform outbound calls to internal and external customers to schedule applications and/or service calls.
· High school diploma or general education degree (GED); or up to one year related experience and/or training, or an equivalent combination of education and experience
· Associate degree from a two-year college or technical school preferred
By providing my cell phone number, I agree that TruGreen may call or text/SMS message me on that number using an automated telephone dialing system or prerecorded or artificial voice to discuss possible employment opportunities, my account, including current and possible future services, customer service and billing. I understand that providing my cell phone number is not required to inquire about or apply for employment or purchase services, and that I may revoke this permission at any time.