Customer Service Representative
Location: Orwigsburg, PA
Summary:The Customer Service Representative (CSR) provides daily support to PWI customers. Work with Claims Adjusters to quickly and efficiently resolve issues and problems. Answer incoming customer calls and address questions and concerns efficiently. Provide excellent customer service to customers.
Responsibilities and Duties:
Educational Requirements and Qualifications:
High School Diploma/GED required. Some post high school course work in related field is preferred. One (1) to three (3) years of prior customer service experience is preferred. Prior experience in the automotive and service contract services industry is also preferred. Position requires demonstrated organizational, clerical, oral, and written language skills. Ability to work as part of a team. Telephone, computer, standard office equipment.
Physical and Visual Requirements
Position requires sitting for extended periods in an office environment with some walking, standing, and carrying (files, folders, etc.). Frequent user of telephone and computer.
Environmental - Atmospheric Conditions
General office environment.