Guest Service Rep
Location: Allentown, PA
Our people make Lehigh Valley Health Network a great place to work. Join us in applying for our Part Time Guest Service Representative position in the Guest Services department.
Be part of inspiring passion. At Lehigh Valley Health Network (LVHN), the deep connection we have with our patients and with each other is undeniable. In fact, we rely upon each other's strengths and passion to deliver exceptional patient satisfaction and high quality service each and every day.
Lehigh Valley Hospital has ranked among U.S. News & World Report's 'Best Hospitals' for 21 consecutive years. LVHN is also a Magnet™ Hospital, recognized three times by the American Nurses Credentialing Center for attracting and retaining the best professional nurses. Finally, Lehigh Valley Hospital received an 'A' grade in The Leapfrog Group's Spring 2014 Hospital Safety Score, the highest grade in patient safety. These three recognitions highlight LVHN's commitment to teamwork, compassion, and technology.
Job Description: Responsible for ensuring patients and visitors consistently and deliberately receive a high level of customer service by providing a warm welcome and a fond farewell when they arrive on and depart from network hospital campuses. Proactively greets, welcomes, and directs all guests in a professional, friendly and responsive manner. Supports the network service priority by consistently exhibiting compassion and respect to all guests both in person and on the phone. Fosters an intra-departmental team approach to ensure the smooth hand-overs of guests to appropriate colleagues, up to and including escorting guests to their destination in the hospital. Handles all transactions and inquiries made by guests at the Welcome Desk and in the hospital main lobbies with the goal of decreasing patient and visitor anxiety in order to support patient satisfaction goals.
Minimum Requirements: A high school diploma or equivalent is required. A minimum of one (1) year of receptionist, hotel/hospitality front desk or customer service experience is required. Must have exceptional customer service, hospitality, communication and interpersonal skills. Must have the ability to anticipate and respond to guest needs in a fast paced environment with minimal supervision. Excellent verbal communication skills; strong telephone etiquette, computer and clerical skills is required. The ability to maintain a professional dress code and appearance in accordance with dress code policy is required.
Please note this is a part time role.
Preferred Qualifications: An associate's degree preferred. Over two years of prior experience as a receptionist, hotel/hospitality front desk or customer service is preferred.
Licensure and Certifications: N/A
Influenza vaccination is required for all colleagues with patient contact unless medically contraindicated or due to a bona fide religious belief or practice, and is strongly encouraged for all colleagues.
Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.