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Senior Representative, Guest Services (Part-Time)

Company: N/A

Location: Riverside, CA

Pay: N/A

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Job Description


Summary


Founded in 1986, the San Manuel Casino (SMC) has built a strong reputation as a premier gaming establishment attracting more than ten-million guests a year!  Our Guest Services department strives to create and maintain a phenomenal guest experience through the consistent delivery of exceptional quality service. 


Under the direction of the Guest Services Floor Supervisor, the Senior Representative is responsible for assisting the needs of every customer in a variety of duties, depending on their rotation schedule. Areas of assignment includes Guest Services redemption booths, dispatch, greeter positions, bus counter, slot roamer, slot enrollment, back of house monitor, crowd control, shows and special events as well as all transactions of monetary value including redemption booths, Pines cover charges, Xtra Credit, coupons, meal vouchers, match play, merchandise sales for entertainment artists and any other assigned product. Senior Representatives are also charged with reporting any illegal activity, pan handling, Title 31 violations, compulsive gambling concerns, medical emergencies, safety issues, or party searches.


Essential Duties & Responsibilities




Job Requirements

Education/Experience/Qualifications



Certificates/Licenses/Registrations



San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.