Sales and Customer Relationship Specialist
Location: Dublin, OH
Name: Michael Bannigan
Talascend is currently seeking a Sales and Customer Relationship Specialist for a contract opportunity in Dublin, Ohio.
In addition to Sales and Customer Relations Representative responsibilities, also maximizes sales growth by supporting customers, field employees, and Account Managers with a broader knowledge of our systems and products. Satisfies needs of our customers through a variety of service channels.
Consistently demonstrates superior customer service by combining sales, product and other skills training to meet or exceed customer expectations.
Educates and supports Grainger network through coaching and development of knowledge of products, services and solutions.
Presents product promotions to customers in order to increase sales and customer awareness of products and service capabilities.
Supports the order placement process through sourcing and executing quotes, check availability, lead times, order entry, order management, back orders, and reporting activities.
Support other sales support activities such as outbound calling, invoicing, returns, and account maintenance
Meets quantitative and qualitative expectations set forth by leadership through the Performance Management process.
Actively probes to uncover unique and complex customer requirements and develops cost effective solutions to build customer relationships, loyalty and retention.
Understands and utilizes current sales policies especially with respect to pricing.
Drives sales growth through diligent communication of sales promotions and marketing
Actively participates in Company’s quality initiative and supports continuous improvement by identifying and suggesting process improvements.
Systems / Product Knowledge
Uses computer systems to provide information on pricing, availability, and alternate product selection to complete customer transactions.
Demonstrates expertise in multiple sales and service channels navigating internal/external customers to the right solution.
Demonstrates expertise in multiple product categories and able to read specifications and recommend items from varying product and service offerings such as Parts and Sourced items.
Regularly uses latest systems and computer technologies to maximize sales growth and service capabilities.
Maintains inventory accuracy through effective use of system resources.
High School diploma or equivalent.
2 - 3 years of customer service and sales experience.
Ability to prioritize work from various channels including but not limited to SAP, ERMS and fax
Demonstrates functional competence and successful completion of product knowledge courses in multiple product groups to satisfy customer application needs.
Must feel comfortable working in a dynamic, virtual team-based environment where priorities are continually changing.
Able to follow verbal and written instructions with minimal supervision within specified timeframes.
Able to identify problems and offer alternative solutions and/or course of action based on available resources.
Demonstrates ability to coach Service Center CSAs on job responsibilities.
Demonstrates a commitment to providing superior customer service.
Conveys information clearly and concisely.
Demonstrates consistent, dependable, on-time performance
Strong on the fly decision making
Ability to multitask and navigate through multiple channels
Strong Keyboarding skills (50wpm)
Strong written communication. Bilingual skills preferred.